We understand the importance of security and peace of mind in online business. If you`re an eBay seller and your transactions are eligible, you can benefit from our Claims or Chargeback Protection Policy. You can review the Seller Protection Policy in the Terms of Service PayPal for details on transaction coverage and eligibility. The transaction details page indicates whether your transaction may be eligible for Seller Protection. If you sell or market to buyers in other countries, please review the Buyer PayPal Protection Policy of the countries where your target buyers are located, as these policies apply to you as a beneficiary or seller. Merchant Protection covers legitimate transactions for two types of buyer claims: Login: 1-855-456-1320Support: www.paypal.com/help We`re here to help. Let us know if you suspect any strange activity, identity theft or phishing, and we`ll take care of the case. Help us forward suspicious emails spoof@paypal.com so we can investigate. Whether you use PayPal to buy or sell, we`ll help keep you and your payments safe.
With data encryption, real-time transaction monitoring, and buyer and seller protection policies, PayPal is a secure way to pay and get paid. If transactions only require a username and password, do not disclose bank details or card numbers. It`s an extra layer of protection for your financial information. We build and invest in some of the best protections available. Higher-level encryption strictly protects transactions from start to finish. We know that selling online safely is a challenge for merchants. Our Merchant Protection Policy protects your online sales, minimizes claims and chargebacks, and helps prevent merchant fraud. Go ahead and settle in. We`re here for you. Set up PayPal merchant account.
A – Tangible items: Keep proof of shipping and delivery for the goods you sell. They can be requested in the event of a dispute. B – Intangible items (including services, tickets and travel): We will ask you to provide proof of delivery or use of the item sold by the customer or, where applicable, proof that the service provided has been properly provided. Contact us if something looks suspicious so we can help protect you from fraudulent charges to your account. We will never ask for sensitive information in an email. If you report a problem with unauthorized transactions within 60 days of the date of the transaction, we will promptly investigate. You are not responsible for unauthorized purchases made through your account. We`re here to help. Get help with suspicious activity, identity theft or phishing.
Report your suspicions directly to us. Pay securely with one email address and one password If you`ve received an unauthorized payment or a buyer claims they never received their item, our Seller Protection can help you recover the full amount of an eligible payment that is the subject of a claim, chargeback or reversal and, where applicable, waive chargeback charges. As long as you meet the eligibility criteria, you can be protected. There are a variety of scenarios that meet this condition, for example: Our encryption help protects your online transactions from start to finish. If you do not receive the item you ordered, or if it differs significantly from the description, you may be eligible for Buyer Protection and we will refund the full purchase price plus initial shipping costs, subject to conditions and restrictions. If you`re charged for a transaction you didn`t make, let us know within 60 days and we`ll be there for you. If there is a problem with a transaction, we will withhold the money until the problem is resolved. We investigate and remain involved every step of the way. We know that sometimes things don`t go as planned. If an eligible item you purchased online doesn`t arrive or doesn`t match the seller`s description, we may refund the full amount of the item`s purchase plus shipping.
Intangibles such as services, real estate, motor vehicles (of any kind), custom items, travel tickets, industrial machinery (for manufacturing), prepaid cards or gifts, anything you personally purchase, or items that violate PayPal or eBay policies. You must open a dispute within 180 days, otherwise you will not be insured. We monitor every transaction 24/7 to prevent fraud, email phishing and identity theft. For more information about the specific Buyer Protection terms that apply to you, please see our Terms of Service. Execute all your transactions securely and smoothly from one place. We protect buyers, sellers, businesses and all possible payment methods. So send and receive payments anywhere. We`ll be there for you while you do it.
Shop with confidence in your favorite store and millions of people around the world. A – Tangible items: Keep proof of shipment (minimum) or proof of delivery for the goods you sell. They can be requested in the event of a dispute. B – Intangible items (including services, travel and tickets): We will ask you to provide proof of delivery to prove that the order has been fulfilled and contains: If your qualifying purchase does not arrive or does not match the seller`s description, we may refund you. Safer test with PayPal. Wherever you buy, whatever you buy, if it`s not up to date, we can help you fix it. If your application is eligible, you must comply with the requirements described above. A buyer can request a chargeback or chargeback of funds from PayPal or their credit card company, but they can`t sue both at the same time or request a double claim. PayPal may withhold the balance of the seller`s account to cover a claim. We are here to help and inform you about every step of the case resolution process.
A buyer pays for an item, but says they didn`t receive it. All eligible sales are automatically protected and Seller Protection is free. With Merchant Protection, you can continue your business knowing we`re here for you. If an order does not arrive or match the description, we will refund the full cost of eligible purchases plus the original shipping. Go to the Resolution Center where we provide an estimated timeline and guide you through the process. If you`re charged for something you didn`t buy, let us know. We will secure and review your account. If an eligible item you purchased online doesn`t arrive or doesn`t match the seller`s description, PayPal Buyer Protection may refund you the full amount of the item plus shipping costs. Buyer Protection may cover your eligible online purchases, on eBay, or on any other site when you use PayPal. Conditions apply. Learn more about buyer protection.
We cover physical goods (not digital items or services) that are sold and shipped with proof of delivery from your country to buyers in your country or other countries where PayPal is accepted. To ensure you are protected, ship within 7 days to the address listed in the transaction details with a qualified carrier in accordance with the PayPal Terms of Use and provide an accurate estimate of delivery. Be open about all the details of the article – especially about defects, usage and anomalies. We understand the importance of security and peace of mind in online business, which is why we have developed a seller protection program to protect you from losing money through claims and chargebacks. Merchant Protection covers two specific types of buyer claims: Get our full support for unauthorized transactions, claims, or other concerns you may have. Simply contact our customer service. Seller Protection may cover tangible and intangible items (including services, travel, and tickets) paid for in a single installment to PayPal and shipped to the shipping address on file at the time of the transaction, if applicable (see our Terms of Service). The PayPal Buyer Protection Program entitles you to a refund of the full purchase price of the item plus the original shipping charges you paid, if applicable, if you do not receive your item from a seller or if you receive an item but the item is not what you ordered.
All you have to do is log into your account and open a case to start the refund process. If you made the purchase on eBay, start here instead.